Air India
Poor Customer Service

I along with my family was travelling from Amritsar on AI flight 187 to London on the 31st October 09. The flight was sheduled for 07:15hrs we arrived in good time (02:30hrs) on our arrival we were told by armed security that AI passangers were not allowed into the terminal building and that we should ask the AI staff for more information. We were told by AI staff that there was a delay in the service. No time on the delay or reason was given. This caused alot of strain for my family as both my Mum and Dad are disabled and with no basic facilities nearby this was a particular concern. We were eventualy allowed into the terminal at around 06:00hrs this after waiting outside for almoust 4 hrs we were also told that a dessision would be made about our flight later that afternoon (17:00hrs). Anyway within 1 hour or so we were checking-in, this was great as earlier we were all told to go home!! We eventualy left at 12:30hrs and arrived ind London Heathrow at 15:30hrs GMT. Air India is supposed to be an International company all I found were International Idiots... Great customer service AI keep it up!!!

Company: Air India
Country: United Kingdom
Region: England

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