UK Car and Van rental
Failure to recredit deposit

We hired a car for 5 weeks and a deposit of 300 pounds was put on our visa card which was to be re credited on return of vehicle and when full payment was deducted from credit card. They failed to re credit the deposit. Upon query they said we had incurred a traffic infringement. We found this was true and paid the fine ourselves on line. I forwarded the proof of payment and a request that they now refund the deposit. No response after several emails and several months. Definitely shonky... We had used this firm several times before no problems but we won't use them again and recommend that you don't either.

Company: UK Car and Van rental
Country: United Kingdom
Region: England

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