Air Asia
No response

I am absolutely shocked by the complete lack of customer service and the totally inefficient processes I have experienced before even getting on a plane with Air Asia! On 2nd August I received an email saying my flight on 4th September D7 2007 (STN-KUL) had been cancelled. This caused me huge inconvenience trying to rebook flights, accomodation, transfers - not to mention the costs incurred. But the most painful experience has undoubtedly been trying to get a response or contact at Air Asia who actually knows what they are talking about. Even getting to speak to sometone has turned into a complete nightmare. On 2nd August I spent over 2 hours trying to speak to someone - I was even cut off twice by operators. Eventually I did speak to someone, they confirmed my flight was cancelled and booked me onto a new flight. Well, I thought, atleast that's sorted!

The next morning I received an email to say that I should disregard the email from 2nd August and my flight was not actually cancelled! Ofcourse, by now I didn't want our flights changed back, after spending a whole day and lots of money trying to sort things out. But what flight am I booked onto? I have emailed everyday since then and tried to find an actual complaints procedure but there appears to be no way of getting this information or a respose from Air Asia. This is totally unacceptable. All I can hope is that I am booked on the flight, but finding out that for sure is proving impossible.

The worste customer service I ever experienced!!

Company: Air Asia
Country: United Kingdom
Region: England

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