Emirates Airline
Rude Arrogant Customer Service

I travel regularly to Thailand, Previously Emirates airline was my prefered choice, however the cabin crews were so arrogent and rude on both outgoing and incoming flight that I have decided never to use Emirates airline again. The baggage allowence from Birmingham (BHX) is a paltry 20kgs. The desk staff even weighed my hand luggage!

Going out I asked for a glass of water, this never came, coming back, I asked for an extra piece of chocolate because the quality of food was terrible from bangkok, that was refused, I offered to even pay for the chocolate and I was still refused. As a frequent flyer I feel until this airline improves its quality of service it should be avoided like swine flu.

If you have similar experience to share about rude cabin crew and ground staff of Emirates airline, this is their complaints department: Senior Vice President, Customer Affairs & Services Audit, Emirates Group, PO BOX 686, Dubai, United Arab Emirates.

Company: Emirates Airline
Country: United Kingdom
Region: England

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