Etihad Airways
Regarding Hand Baggage

Hi I was travelling form Heathrow to Mumbai dated on 24.08.2010 plane time 9.05 am and had bad experience with the customer service executive.

We were 3 members, myself and my parents and our luggage was 49 kgs which was below the limit and had requested the service provider people if i could move some goods from hand bag to luggage bag as my parents were very old to carry huge hand bag and me too had a back problem, but their reply was soo rude like "This is none of our business", "You have to look after yourself" "We don't care about you and your parents". I also tried to complaint to the manager but everytime different people came and claimed to be the manager and no one cooperated us. The things which could have been managed properly were not manageble by these people. As per my knowledge Etihad airways is an reward winning airlines but thanks to your service which proved that you are not worth to be the award winner and would never travel by this airline again and would also suggest others not to travel by this airlines. I still have the names of the two people who were handling checking part but do not wish to display this on the net. Thanks

Loyed Dias

Company: Etihad Airways
Country: United Kingdom
Region: England

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