McDonalds
Standard of service

Hi there,
For some time now my self, family and friends have been going to McDonald's restaurant in Aberdare, S.Wales, for week end treats for the kids, coffees and ice creams etc and it comes to a point where it makes you so angry I'm taking the time to write this e-mail to say in all the years of me going to McDonald's from a small child to a 28 year old man with 2 children, has the standard slipped to a level where I'm actually complaining. I can hand on heart say I've never visited that branch and there hasn't been some wrong, same goes for family members and friends, its not a huge restaurant and I don't see how they can get it wrong every time and the much bigger ones that are always rushed off their feet seem to be fine. I'll list some of the problems that we counter the most,
1. Fizzy drinks are flat.
2. Chips are cold
3. Missing parts of the order
4. If you have to wait for a burger they give you the rest of your food then bring out the grill order 5 to 10 mins later when the rest of your food is cold.
5. Milk shake machine never works.
6. Coffee machine never works.
7. They way they pack the food bags the chips are up side down the burgers fall out and have to be rescued. 8. Pancakes are hard
I mean is it really that difficult, McDonald's has been around for ever, I'm a telecommunications engineer and I can see it, how does it escape the attention of the people running this branch. McDonald's has always been my favourite fast food restaurant I travel around in my job a lot and always grab a coffee on the move, only this restaurant we re having these problems, just thought you should know, thanks for taking the time to read this e-mail,
Geraint Moon
geraintcbr@googlemail.com

Company: McDonalds
Country: United Kingdom
Region: Wales
City: Mid Glamorgan

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