Alliance & Leicester
Hopeless Customer Service

I've had a 'Giro' account for years then it became Alliance & Leicester now it's Santander... Have they made all their (competent) customer services staff redundant?

Having set up my usual regular payments this April - Yes they paid them... and then they paid them again - the same day. After me complaining by phone - the following month they did it again TWICE! My account balance is dropping like a stone - and they don't answer my letters.

Is this the new Spanish system? The Council Tax and Water Companies think I'm nuts - paying them twice each month...

It's now 5 months .. and still no sense from Alliance and Leiceter - Apart from constant Flyers offering £50 reward if I recommend a Friend...

Don't go near Alliance and Leicester ...! Ian (Sheffield)

Company: Alliance & Leicester
Country: United Kingdom
Region: England
City: Sheffield

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