Car Hire UK
Retained Deposit

We are from Australia and booked through this company and we also have been scammed. They tried to charge my credit card for the deposit twice in one transaction just as well it had insufficient funds. These charges were never authourised they just went ahead and did it. It should have been 890GBp and the tried to charge 1690GBP. Then when I confronted them they said I had to be paid upfront. I was not happy to do this and tried to cancel but then they said there would be a 50% charge on my refund and I couldn't afford to loose half of the hire I had already paid so I felt I had no choice. Stacey assured me the money would be refunded as soon as the vehicle was returned... Now after many phone calls to UK and so many emails and tkts on their complaints site still nothing!!! I have lodged a complaint with the bromley Police and also with the Bromley Trading Standards..Now I just have to wait. Is there any other action I can take This amount is 2 times the rental of my car hire.

Company: Car Hire UK
Country: United Kingdom
Region: United Kingdom

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