Barclays Bank
Exchanging Notes

I got £100 from the Barclays ATM. It bave me 2 X£10 notes and 4 X £20 notes. I needed £10 notes. I went into the bank and queued for about 20 minutes because ther was only one clerk operating and she had a problem customer. As I queued I was angered by a customer who seemed to think there was a special queue just for him. Having elbowed him out of the way he joined the queue behing me as that person was not as aggressive as I was. I admit to being angry by the time they sent two more clerks to attend the customers. When I ewas called to teh desk I askde politely to change the money for £10 notes. I was asked if I had an account and as I hadn't I was told they couldn't change the money. I explained that a short while before I was a customer when I took the cash out of their ATM. I was asked for a receipt and I didn't have one - they ask on the ATM screen that you be aware of the environment and give the option for cash with or without a receipt.

What do banks do if not change money? Surely this is a fundamental part of their business. I stood there asking if she was serious - I just couldn't believe it. She would have been quicker changing the money for me.

I promise I will never, never use a Barclays service again.

Company: Barclays Bank
Country: United Kingdom
Region: England

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