Non Business
Epocheu

Hi

Epocheu is the EU side of Epoch.com, which is based in the USA, they are a credit/debit card transaction provider to small retailers and internet subscription services.

I had a problem with them after making a purchase in a small independent toy shop, I paid £43.62 just before Christmas and the same left my account the month after, the shop looked into it and said they hadn't recieved a second payment and so gave me the details of Epoch.com, I tried to contact them with no luck and then a 3rd payment went out the month after.

I contacted my bank and they informed me it wasn't a Direct Debit, each time had been an independent request (as if I'd make a purchase), so I had to have my card block and have the bank send me a new one.

On investigation by the bank it seems that technical glitches some times means that Epoch record a purchase transaction as a subscription and so they take out a monthly or weekly payment by mistake, I am assured my money will be returned... but I am still waiting.

Company: Non Business
Country: United Kingdom
Region: England

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