Virgin Media
Illing

I would like to know what is wrong with Virgin Media customer services. They are nothing of the kind. You cannot get through on the phone. Emails take 4 days at least to get a reply then its like they havnt really read it. I was told my broadband would cost £14.00 per month. Due to their appalling customer services they were supposed to put a credit on my November bill taking it to £11.80. When the bill arrived if was for £14.60 (why) I complained, eventually they said they would take it off the bill, they did, only £11.80 was taken, until the December bill when they added back on the amount they had taken off. ~So instead of my December bill being £14.00 as it should be its now £16.80, I complained yet again. Asked them to take this £2.80 off my bill so that only £14.00 is taken at the end of December, so what do they do, they credit it to Januarys bill. So now that bill should be £11.80, do we see a pattern forming here? I just know they wont do it right and Februarys bill will be £14.60 and we will be going round in circles for months. I am so sick of customer services. DOES ANYONE HAVE A HEAD OFFICE EMAIL ADDRESS, OR CHAIRMANS OFFICE, OR DIRECTORS OFFICE, anything but customer services.

Company: Virgin Media
Country: United Kingdom
Region: England

  <     >