Ancestry.co.uk
Incompetent administration

Ancestry swiped 83 pounds out my account under the guise of a subscription fee (card not present transaction) I haven't logged onto the site for six months and I deleted my direct debit to them from Barclays bank terminal. Yet they reinstated it with Barclays help. Ancestry agreed to refund it in 5 working days. Two weeks later the money has still not turned up and Ancestry said it may not be there for another week because they are having "problem" with their new payment system. ANCESTRY NOT ONLY DOCUMENT THE PAST, THEY'RE LIVING IN IT. In this modern age bank transactions can be made in one day. If your systems are failing go to plan B. It could be done quickly they just don't care or feel any moral responsibility fix there mistakes quickly. My advise is DON'T SUBSCRIBE TO ANCESTRY.CO.UK UNDER ANY CIRCUMSTANCES. They won't stop taking your money and they wont give it back.

Company: Ancestry.co.uk
Country: United Kingdom
Region: United Kingdom
Site: www.ancestry.co.uk

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