Pizzahut uk ltd
Rude & unacceptable behaviour of staff membe

On 9/oct/08, we being 2 youth workers from Bristol City Council, took a group of 12 year 9 BME students from Fairfield High School for a day trip to a GO KARTING activity in Newport. Over the past 3 years we have visited the PIZZA HUT on numerous occassions for meals. On 9/10/08, we encountered an experience that both the staff & young people felt was unacceptable behaviour from a member of the staff team, citing himself as the manager.

A member of the staffing, taking orders, asked us, when ordering our pizzas, " how old are the young people? ". At this point, she informed us that if they are 12 or under, they can purchase the children buffet. To which I replied, as far as I am aware they are YEAR 9 students as from September 08. To my knowledge most of the students ages were around 12/13. The woman taking the order proceeded to order childrens buffet. To my, & other guests surprise, this man in a very abnoxious manner told me that these Black students "looks 15 to 16 years old". At this point I challenged his opinion & told him the facts about the young people, which he did not accept & to my surprise told us to leave the premises. We refused & I told him to charge the group adult rates & I will be making a formal complaint to you. We want an apology, particularary for the young people, who felt the treatment was grossly unfair. We have informed our respective authouities namely, Bristol City Council & the Education Authorities about the issues. Until further notice we will not be using Pizza Hut again.

RAS C MUDADA

Company: Pizzahut uk ltd
Country: United Kingdom
Region: United Kingdom

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