ICICI Money To India
Money not sent to Indian account affter 10 days

On 22nd and 24th of October I had done two transactions through ICICI Money to India with Transaction IDs (M2N 12556267 and M2N 12559045). The money was being tranferred from my UK account to an Indian account. Till date the money is not tranferred to intended account in INdia. The toal sum is quite large and money needed for very critical purpose. I tried calling them on customer care number. First time a lady came on line after 20 mins wait and told me to send all transaction details to nri@icicibank.com. I did it religiously. This was 29th Oct. Nothing happended. For the whole of 30 October, I couldn't connect to their number. On 31st a gentleman by name Johnson came on call and told me that all there is a technical problen all transactions that happened on 22 and 24th Oct have issue and the problem will be sorted out by evening. It's almost 1st Nov now and there is no update. I have sent them about 5 reminder emails. There doesn't seem to be any accountibility with them. Can someone help. Whom can I approach? Is there any financial controller / watchdog in UK where I can lodge a complaint? How do I recover my money? Any pointers will be very helpful

Company: ICICI Money To India
Country: United Kingdom
Region: England
City: Greater London

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