Barclaycard Merchant Services
International Call Centres

Do not for the love of God go to Barclaycard Merchant Services. They have moved their call centres to philippines and India. My initial phone call to sort out a trivial matter went from philippines, to India, to Manchester, then Liverpool. I was then put back to philippines to speak to the supervisor Mr Deleon. The person I spoke to in India could not work out the difference between an account number and merchant number. It was quite surreal. I spent 2 hours on this phone call. I have asked for my hourly pay and my phone bill to be paid by Barlcays. When you phone merchant servcies the call centre staff seem to know nothing about small banking matters. Every question you ask them, they need to put you on hold to speak to someone in the UK. If you have more than 1 question, please give yourself at least 30-40 minutes to complete your call. I did ask if I could speak with the people in London so I didnt have to have a 3 way conversation, but apparently the people in London dont like to talk to their customers. So I decided to call up Barclays themselves to try and make a complaint, and was shocked when I heard, that Barclaycard is nothing to do with Barclays!!! Barclays did not even have a number to make a complaint regarding Barclays merchant services. Shabby, shabby, shabby...!!

Barclays has outdone themselves this time with their cost cutting schemes of international call centres. Do yourself a favour, go with merchant service provider!

Company: Barclaycard Merchant Services
Country: United Kingdom
Region: United Kingdom

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