Computershare
Non communication of dormant account for Sharesave

So I receive an email regarding my sharesave account has become dormant. This was certainly not my intention. I call through to the HSBC sharesave administrators and am notified that payments stopped coming into my account in Feb 12 and 6 month after the account was made dormant.

The sharesave would have reached maturity in March so firstly why would I stop in Feb? More importantly why was I not notified either by post or email (as per this notification) that my account was due to become dormant if funds were not paid in... this would have allowed me to rectify the situation without hassle. I suspect the reason why is that they would have to pay out the matured value as opposed to the invested value.

Is it unreasonable to expect an organization to do this? I do not think so. They are paid for their services, even an administration fee. I'm sure if I had missed a payment to them for another service they would not have waited so long. Very poor service and attitiude on the phone (What do you expect us to do attitude).

I wait to see if they will rectify the issue. Suspect not as they owe me money, lets see if the differentiate themselves from the rest of the financial industry

Company: Computershare
Country: United Kingdom
Region: United Kingdom
City: London

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