Barclays
Relationship Manage

Earlier this month, 5 checks got bounced back, Baclays back office staff called us telling us one signature was not good enough, and according to their record of mandate, it should have 2 signatures. But the signature there was always the same, from the only director of our company. Barclays charged us 35 pounds for each returned check, so total was 175 pounds. We have a small business, and this is a huge number for us. This signature never had trouble, even 4 checks just went through the day before. So I asked our relationship manager if the bank made some mistake about the mandates, and weather we could get back these charges as it seems the bank made mistake. The relationship manger, without any investigation, suddenly told us the reason was because of insufficient funds, which was totally wrong, as we even got a written letter from the bank telling us the signature problem! I was very upset at the attitude of this relationship manager, so I demanded him to investigate, in return, he said he would offer me a 100 pound as "good will gesture", and just to forget the past instead of wasting his time! I cannot tolerate this attitude. I am not going to release his name here yet, as I am in the middle of changing to another bank first. And also I am complaining through their internal complaining channel. I will give them a chance to rectify the problem.

Company: Barclays
Country: United Kingdom
Region: England
City: London

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