Barclays
Mortgages

I recenlty asked to port my mortgage from one property to another and downsize from a £240k mortgage to a £160k as I was finding a £240k too much for me.

I thought the process would be simple one as I could retain my existing mortgage and pay off £70k. everyone is happy "SIMPLE"

NOT FOR BARCLAYS!!!

I have had nothing but hell for weeks and I have never experienced such incompetence, lack of common sense, and failure to return calls.

I have been asked for duplicate documentation and asked to prove I can afford less than my exosting mortgage from their underwriters.

If they keep treating customers like this then I expect sharp declines in customer numbers as they will be leaving in droves due to a severe lack customer service.

I have now lodged a complaint and will have to wait up to 4 weeks to find out what action they are going to take, lets see if hey are still fluent in finance or see if they developed a stutter.

This is a very brief overview and I will be posting a more detailed report in due course.

in trying to do this and I have spoken people in Barclays who are completely clueless asked to provide all my details agian, which barclays already had. They asked to prove I could afford a £160k mortgage as requested by their underwriters, even though I was paying

Company: Barclays
Country: United Kingdom
Region: England

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