Beneficial claims
Cooling off period

Beneficial claims has been investigating my MBNA card, the problem I have is most companies give a 30 day cooling off period, this company has only a 14 day cooling off period.

The biggest problem here is, first they where aggressive in there sales pitch, reading a script, on how it would benefit the cardholder, to challenge the lenders on to quench the balance on the card, or we take you to court.

I decided I want to cancel this contract, but it's too late, the worse thing about this is, during the cooling off period, I had emergency surgery, and was in hospital for a week, when I told them this, they told me it was my fault not telling them, baring in mind I live on my own, and I don't have any friends or family to help with my finances, so in the long run, it isn't my fault as I was ill.

While I explained this to the customer services, she started with the aggressive sales pitch again, trying to convince me to carry on, and pay up, for the next part of the claim, I had to hang up, as the stress was causing me to feel ill again.

Company: Beneficial claims
Country: United Kingdom
Region: United Kingdom

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