MasterCard
Timming out at the atm

DO NOT USE Mastercard if you are planning on getting a cash advance from an ATM when overseas!!!

I am from Australia and got a low rate mastercard for a 3 month European trip. Everytime i have tried to use my card at an ATM to get a cash advance it gets declined. I get error messages like 'your transaction has timed out' or, 'contact your financial institutution'. This happened at almost every ATM i tried to take cash out of. I contacted my bank who advised me they approve my transactions but Mastercard keeps timing out so the transaction is not approved. I contacted Mastercard to sort it out. They advised me that it is not their issue and that i have to contact my back. I advised Mastercard of what my bank had advised me. I was stuck in paris with absolutely no cash on me at this stage. I was on the phone with Mastercard, in America, for 45 mins, they eventually arranged a emergency cash advance for me which i had to travel in a taxi for 20mins to get to the location to pick up the cash. I was then assured by Mastercard that if i used an ATM from a major bank in the country im in and it displays the Mastercard symbol, i shouldnt have any problems. So i get to Glasgow and try to withdraw money and guess what, It didnt work! I tried 4 different ATM'S. I call Mastercard again who advised me thats it not there issue and that i should contact my bank. I just want my money. Now because i have attempted 4 transactions that have been approved by my bank but not approved by Mastercard the money has been deducted off my account but i do not have the actual cash, i have exceeded my daily limit which means i can't even get an emergency cash advance!! I am SO unhapp cash with Mastercard's service, or lack of service, when i get home i will be taking this up with Mastercard directly. DO NOT USE Mastercard if you are planning on getting a cash advance from an ATM when overseas!!!

Company: MasterCard
Country: United Kingdom
Region: United Kingdom

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