Virgin Media
UNWANTED TV BOX

Virgin Media is a dishonest and corrupt company! Earlier this year I took a call from one of their advisors who informed me that all their customers would be receiving a free freeview box within a few days. I didn't ask for one but didn't question it as I thought it was just a mistake on their part. It arrived and then we realised it was part of a package although we DON'T HAVE VIRGIN TV! We haven't been connected since we were with NTL. So we put it in the garage and forgot about it. Then the bills arrived- £20 more than usual! We were being charged for something we don't have! My husband (his account btw) called them but they said we should have cancelled within 28 days- cancel what? We don't have the service to cancel!! We only have telephone and broadband (another joke). They told him he would have to pay£40 to cancel the service we don't have! They said we requested the box which is a lie. So they continue to thieve money from his account! He has written a complaint but heard nothing. Now what?

Company: Virgin Media
Country: United Kingdom
Region: England

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