WE have tried to get hold of somebody to explain a problem re our booking to Miami in March where we feel that we have been over charged as per the terms and conditions published?? but to no avail after spending over three hours at different times on the phone and leaving our phone number to ...
THE STAFF ON BOARD SPECIFICALLY THE UK STAFF WERE EXTREMELY LOUD. We could not sleep right through the night. The toilets were not kept clean. Terrible to have such a long flight with such noisy air staff and using dirty toilets. I will not fly VA again. ...
22 August flew back to S A was charged 100 pounds to up grade to a emergency Exit seat only to find the table were broken, we were offered another ordinary seat but no refund, I send an E mail to Virgin Complaints department demanding a refund but as Richard is a greedy ******* they did't lower ...
I was on a flight from Johannesburg to London that got cancelled. The airline treated us shockingly. Once we got of the plane there were no ground staff to assist passengers to go to hotels. They did not send text or email to say that the time of the replacement flight the next day was going to be ...
Second time I have flown with this airline and been robbed. My hand luggage was taken from me while boarding the plane. Upon Arriving back home various items were missing from my luggage. Including invaluable video data etc. This is the second time items have been ****** from my lugagge on this ...
I have not flown Virgin Upper Class before, and was blown away with the level of service and efficiency. Besides the beautiful and funky environment from the lounge to the plane, every need I had (or potentially could have had) was catered for and the staff have the highest levels of service ...