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Swarovski
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Swarovski
Gems falling out

I purchase a necklace in oct12 for my daughters birthday and after 2 weeks the gems started falling out. We saved as many as we could. We were told to take necklace to shop in bury 40 miles away, they were rude and unhelpful and said it was outside influences such as air? Perfume or shampoo. 6 ...