I have booked 2 adults and 1 infant last Friday, 7th Sept., and paid the Full amount the same day.(Well the agent took all my card details and agent assured me everything is secured, nothing to worry about) Since everything is all set, I have informed my relatives about the holiday and our plans ...
I purchased 6 tickets from Hoodaki and fully paid for them. Unfortunately I had to cancel two of the 6 tickets due to one of the family members finding out that she is pregnant and cannot travel. This is all 6 months before we travel, mind you. Explained all this to the Agent requesting a refund ...
Those who represent Hoodaki at all levels are letting down the organisation - they are rude and show no sympathy or compassion and do not respond to customers! Their website asks, quote "What makes us different? While we love technology, there's nothing quite like talking to a human being... ...