Totally useless customer service. They had a month to get the part in and instead of letting me know that someone had forgotten to order it, they just let me sit at home all day waiting for him to arrive. It was only when I called them for the 4th time did they admit that he wasn't coming because ...
I Purchased a Baumatic oven that is leaking gas. It has been checked by a gas safe engineer 3 times, and he states it is the appliance. I have the report, Currys are no help I am exhausted with there inability to deal with this. I now have a family of 4 who moved into the house living with out an ...
Washing machine purchased in September. Broke down the first time after 12 days. Since then it has broken down at least 5 more time's. Each time I have to wait at least 2 weeks before an engineer can visit to repair it, resulting in approx 3 months of being unable to use it. Disgusting customer ...
Bought a baumatic electric fan oven and every 14 months the heater element packs in. It need a service engineer to fit the new part. Sounds simple until you have to wait 2 months for the engineer to call. I rang services to check that the engineer was on his way only to receive a call from him at ...
Dear Mr Bianchi I am writing in relation to a terrible experience I have had with Baumatic today, On Sunday my washer dryer broke down. I called first thing Monday morning and was given an appointment for Wednesday 29t June. Today I took the day off work and whilst waiting for him I missed a call ...
I have had significant issues with Baumatic's poor customer services, which I can only describe as appaulling. Below is an email send to their managing director, which details the issus I have experienced. This was sent on 30th Jan, and a day later, despite also leaving a message, I have not had a ...