Complaint / review / scam report
Shady business practices, nonexistent client services
I bought a house, and according to my purchase documentation I was with EDF. Months into it, I receive a letter from Sparks, I went to their web-site and at the time they had such an incredibly unprofessional web-site (they've improved it tremendously since then) with two pages of static info and copyrights from 2 years ago that I decided this is a hoax - I replied to their e-mail, got an automatic NOT DELIVERED reply and just disregarded the whole thing. Months later after more letters I realised they are a real energy company and I was indeed signed up with them. It took me literally half a year to get off them and I'm still not sure if I have - at some point they asked for a £1, 600 payment for 3 months of gas & electricity use... we settled to 200, I paid from their web-site, then 2 months later it turned out they HAVE NOT received the payment and indeed it was not charged on my account althugh I am sure I processed it from their web-site, so they had sent my case to a collectors' office and I had to pay a fee for that. Just last week I had another letter from them with another fee for late payment and a further charge for electricity usage even though I have already transferred to EDF... nonexistent client services and internal rules that are designed to mislead & get clients into traps. Never ever buy into it.
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