I am writing to make a complaint requiring a Hugo boss watch that was put into the Glasgow fort store for repair. This was put in mid of November for a price near end of November this was priced and confirmed by myself to proceed with repair the estimated date of repair was beginining of January. I received a phone call 27th December but I was at work and could not take phone call so called back on the 28th December and I was told by a male that my watch was ready to collect so I went to the shop on the 29th December to collect watch only to be told by manageress that watch was not in store. The manageress (Claire) did not seem that concerned that we have had a wasted journey and had a smirk on her face as she new we were not happy all she said was she would investigate this and call me back which I’m still waiting. I don’t believe that someone would phone and say watch was ready when it wasn’t and at the very least I think I should have had a update courtesy call but nothing.
I think the is extremely bad customer service from Glasgow fort store and will certainly never purchase anything from the company again after the service I have received. I’m still no further forward in reqards to the watch and where or when it’s back in shop I would appreciate if this could be looked into and an update call ASAP thanks mrs Belinda Findlay as my son is unable to take calls at work 07547 641937 i cane be contacted on number above thanks
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