I signed up for the 14 day free trial in order to get access to specific files they claimed to have.
Upon signing up and subsequently searching for these files I found they did not exist.
The software you have to download was unstable and my computer would not work correctly after installing it.
I fully intended to cancel this useless service but unfortunately bereavement in my family took me away from home for a few days and I was distracted.
When I returned home I found there was a fault with my broadband service and I was unable to get online, when I did eventually get access to my emails I found that a receipt had been issued 2 hours before for a PayPal payment of €99.00.
It was interesting to note that they sent me an email notifying me that they were going to charge me after they already had. I immediately called them and the person I spoke to seemed to find it amusing that I was demanding my money back and I got the distinct impression that they get these types of calls on a regular basis.
They said they would send my request to the ‘supervisor’ and he would decide if I could get a refund. I now know he just wanted to get me off the line because within 30 minutes I received a refusal email which totally ignored everything I had said.
As far as I am concerned that transaction could have easily been reversed, but no... they are it seems quite happy to steal money (because that’s basically what this is THEFT), by charging me for something I do not want. (If I buy something online and I am not happy with it I get a refund, which is good business). Unfortunately, Usenet.nl does not understand this concept.
I had no intention of taking on a contract with Usenet because I am not happy with the service, most of the files are broken and the service did not live up to the false claims made.
The Usenet range is very weak and there are not enough books available. They advertise downloads that they don’t actually have, and I really don’t understand how a fraudulent setup like this is being allowed to continue ripping off unsuspecting people.
All ethical Businesses with nothing to hide have a:
• Commercial email address to enable ease of contact
• Pleasant/ helpful customer service representatives
• Refund policy if customer is not happy with provision
• Deliver on promises detailed on their websites and sales material
• Manager/supervisor you can speak to address problems effectively, efficiently and legally
The so called contract is another area where they by UK law are acting illegally.
When you sign up for a free trail that is exactly what it is ‘a trial’ not a contract. However, I was told yesterday that the contract started the day I signed up; how a free trial can be a contract at the same time.
Stay away from usenet.nl their service is total crap they have no ethics and think nothing of taking money from your account, even if you can’t afford it. They took money which I had to pay for my children’s school travel expenses and I am not happy that they have stolen from my kids.
They automatically charge you for the most expensive of their rubbish plans and you do not get any options. It would have been nice to have asked and have confirmed with you exactly what plan you want to be on instead of going for the most lucrative for themselves with total disregard for the unsuspecting customer.
This complaint is to warn others do not even bother to sign up for the free trial because their service is not even worth the small fee they charge when starting to reel you in.
One last thing I have engaged the help of PayPal, my bank, and my solicitor who are all working on my behalf to get my money back and expose at the same time. However, just to highlight how devious usenet.nl are PayPal told me that their registration with them is classed as a goods and not services but whenever someone makes a claim (I was told there are hundreds of claims for refunds on a daily basis) UseNet claim 'intangible goods' (service) as an excuse for not refunding innocent customers upon request... PayPal are aware and are investigating Usenet’s account as we speak.
My contract is cancelled and I have removed their Malware from my computer.
I do not intend to let this matter drop and I am in the process of setting up a forum dedicated to all those who have been scammed by this company? and I use the term company very lightly because if they were in the UK they would have been prosecuted a long time ago.. They must be so proud...
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