I would be a frequent flyer with easyjet and would like to consider myself a valued customer - obviouslty not. I had booked an internal flight from Manchester to Belfast on a Saturday morning and as I was flying from Belfast to Krakow on the following Thursday and had quite a lot of luggage as I had to pay extra to check in a bag... unfortunatly on arrivial I had been told that my bag had not need lifted and was left in Manchester but had been located and would be sent over on the next flight which would then be courriered the 50miles to my final desitination - I was happy enough with this and proceeded onward.
On the journey from the airport I then got a phone call from easyjet saying that as the next flight would not be arriving to 11.30pm that night I and the following day was a Sunday i would not get my bag back to the Monday - again I was very accomodating and agreed that I would be fine and would make do with the clothes on my back for a few days. Monday then came and I got another phone call from easyjet saying my bag would not be delivered to the Tuesday as they had forgotten that their courrier service did not work on a bank holiday but it would certainly be there for the Tuesday... again... low and behold another phone call on the Tuesday to say that they had forgotten the Tuesday was the Queens Jubilee bank holiday and that their courriers were again not working so I would get the bag on the Wednesday... by this stage I was getting angry and was seriously needing some more clothes while was also concerned as I had most of my travel documents in the bag for the Poland trip on the Thursday and did not want to risk another change of date so explained this to the person on the phone and asked that if I was to get a taxi to the airport (I had no transport as my car was in Manchester) woudl easyjet reimburse me for this and was told that if I got a reciept this should not be a problem.
Got a taxi to get my bag for a fee of £70 and called easyjet to be told again that this should not be a problem but to scan and email the reciept to customer services which I did only to get an email 3 weeks later saying that as easyjet had offerefd a courrier service they would not be reimbursing me!
I was as understanding and accomodating as possible to easyjet, I did not ask for any compensation for the hassle and inconvienience that not having my bag nor a change of clothes for 4 days caused due to their incompetance nor did I ask for the extra fee back I had to pay to get my bag on my flight, only asking to be reimbursed the fee I had to pay to recify their error only to be told no chance, this was especially annoying when I was initially told that this shouldnt be a problem!
Easyjet are a bunch of thieving cowboys with no idea about customer service.
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